Epixtar must be a fun place to work

migs pisses epixtar offThe chief pointed out a post he made recently wherein he seemed to have ruffled a few callcenter feathers.

Upon learning of Epixtar Corp.’s ongoing Chapter 11 registration both in Miami US and locally, the chief wondered aloud whether a callcenter career in Epixtar House Eastwood would still count as a viable career.

disclaimer: first of all there’s a “Gary” that made copious lengthy comments on above mentioned post on the chief’s blog. That ain’t me!!. Ok now that’s clear, onwards…

With the fearless initiative with which he earns (from me) the monicker ‘the chief’, he proceeded in it to cite articles with which he finds the company wanting, in particular a 2003 MSNBC report of Alleged Phone Cramming, where Epixtar was alleged to have crammed extra charges on consumer phone bills in the U.S., as well as a September Inq7.net article, discussing the local Epixtar office’s reorganization particulars. Quite the cunning intrepid researcher, our chief.

The subject of this post however, is not (necessarily) to ruffle said feathers even more, but to put focus on the examples given by the MSNBC article as to how the company allegedly ‘crams’ phone bills onto its customers.

From the article, a definition:

Telephone cramming, along with phone bill slamming, has become an increasing nuisance for consumers… Some unscrupulous operators manage to trick consumers into adding services, or in some cases, simply add the services without permission, and charge monthly fees — a process called cramming.

.

Secondly, here’s how it’s done:

.. (a) former employee, who requested anonymity, alleged that the firm had used fast-talking techniques to grow the business…

… after she gets the consumer into the rhythm of giving “yes” answers, she establishes that he has the right to make changes to the phone bill. But that key question, read at lightning-quick speed, is slipped in behind another simple “yes” answer.

For example:

“You are authorized to make changes and incur charges on your business phone bill and are over the age of 18. I also have your main telephone number as 202 … Is that all correct?” the operator is heard asking. The consumer replies “yes.”

“Basically, we get one yes for four questions. Sometimes people don’t notice,” the former employee said.

So, is it just me, or has this surely got to be a fun place to work in! Imagine thinking up ways to get customers to say yes! Here’s how I imagine I’d do it:

Me: Hello, I’ll need a few details.
Caller: Surely.
Me. Are you homo sapiens?
Client: Yep.
Me: Bipedal?
Client: Yep.
Me: Carbon-based?
Client: Yep.
Me: A child of God?
Client: Yep.
Me: Can I charge you this call?
Client: Yep.

Let’s say the callcenter agent was a girl with a sexy voice, selling auto parts:

Callcenter Girl: So you’re looking for part a-3 for the 1993 Ford Pickup?
Client: Yep that’s me!
Callcenter Girl: Is your pickup green?
Client: No it’s red!
Callcenter Girl: Oooh red pickups are hot. Ahem. We have a set of matching green sidemirrors on discount.
Client: Uh-uh.
Callcenter Girl: We can ship part a-3 tomorrow sir. Would that be ok?
Client: Yeah!
Callcenter Girl: ..sidemirrors included. Your pickup is red right?
Client: uhh..yeah!

Not that they sold phone sex, but if they did:

Callcenter Girl: Hey so what’s your name?
Client: Andy 12 incher.
Callcenter Girl: Nice to meet you Andy 12 incher. Are you over 18?
Client: Yeah.
Callcenter Girl: Would you like me to take my clothes off Andy?
Client: Uhuh.
Callcenter Girl: I’m unbuttoning my blouse..
Client: Give it to me babe.
Callcenter Girl: Oooh you’re such a big boy Andy 12 incher! You are authorized to make changes and incur
charges on your business phone bill and are over the age of 18. I also have your main telephone number as 202. Freshman high is such a bitch isn’t it Andy 12 incher?
Client: Yeah.. uhh NO! I mean yeah!

7 Replies to “Epixtar must be a fun place to work”

  1. EPIXTAR INTERNATIONAL CONTACT CENTER GROUP INC

    Present Annual Salary

    Acevedo,George L Maintenance/Driver/Courier $41,999.88
    Berman,Howard E Client Services $105,599.78
    Brown,Robert W Executive Legal Assistant / Compliance Associate/Paralegal $76,000.08
    Cortes,Franklin Group Controller/Treasurer/AP $99,000.20
    Crawford,David CIO Miami $149,999.98
    Crawford,Lee Accounts Payable $50,000.08
    Cueto,Paola Sales Assistant Secretary $39,600.08
    De La Cruz,Edgardo G Senior Developer – IT $52,800.02
    Dunne Jr,Gerald M Executive Vice President – Sales $211,199.82
    Dunne,Edward P VP of Business Development – Sales $100,000.16
    Engel,Alan R Facilities Manager & Procurement $119,999.88
    Ervay,Rachel D Accounts Receivable $45,999.98
    Gambone,Deborah R Assistant General Counsel – Legal/Regulatory Compliance $119,999.88
    Greenman, Irving President $300,000.00
    Kalra,Mohit J Network Engineer – NOC $42,000.14
    Keledjian,Juan Carlos Dial Specialist – NOC $62,599.94
    Land,Erica S Marketing Communications Manager – Marketing $60,000.20
    Lara,Paola A HR Assistant – Payroll Dept $39,600.08
    Meringer,Gary General Counsel – Legal $200,000.06
    Molina,Albert Controller – Accounting $75,000.12
    Molinilla,Honesto F JR. Manager Database and Applications Development – NOC $59,999.94
    Moreno-Aurioles,Yuri Payroll Manager – Payroll $65,000.00
    Munoz,Naisha Receptionist – Office $24,960.00
    Myatt,Candace C Office Manager $60,000.20
    Myatt,Jason S Assistant General Counsel – Legal/Call Center Business
    Acquisition Contract $120,000.14
    Rafanan,Gary D IT Manager for Systems & Networking – NOC $60,000.20
    Resh,Scott E Senior Network Engineer – NOC $59,400.12
    Sablon,Ricardo Chief Technology Officer – Telecommunications $198,000.14
    Sanchez,Jorge Technician – NOC $34,999.90
    Shapiro,Howard Group Controller – Accounting $86,999.90
    Shrinivas,MahalingamCFO VOXX $229,999.90
    Silverman,Steven JAssistant General Counsel – Director Human Resource – Labor Attorney $160,000.10
    Trocher,JohnSVP of Business Development – Sales $149,999.98
    Weber,Elvie L. Chief Compliance Officer – SEC 10Q, 10 K $120,000.14
    Yeater,Bradley A. EVP – COO $240,000.02
    Yong,Chai Accounting Clerk $45,000.00

    Miami Total 36 Employees $3,705,761.04

    Rhodes,William D Group President – ISP $180,000.08
    Benshay,Jessica S. Accounting – ISP $24,000.08
    Quick,Charles D Billing Analyst – ISP $39,000.00
    Rabel,Cindy ISP Call Center $28,392.00
    Swan,Ranodah ISP Call Center $32,000.02
    Lopez,Anna ISP Call Center $30,576.00
    Arias,Joni P ISP Call Center $32,000.02
    Miami ISP Total7 Employees $365,968.20
    Miami Total43 Employees $4,071,729.24
    Austin,ChristinaShift Supervisor $23,660.00
    Barnhart,TimothyProduction Manager $25,000.04
    Betrand,LaquishaNight Trainer $23,660.00
    Blackert,HartmutPittsburg Call Center Manager $59,999.94
    Bunney,KarenHR Manager $25,000.04
    Clark,CarolShift Supervisor $23,660.00
    Clinton,Robert AQuality Control $18,000.06
    Dugan,JoannQuality Control $18,000.06
    Johnson,Rebecca DTraining Supervisor $23,660.00
    Kline,BrianSupervisor $25,000.04
    Matlock,KristiEducation Manager $25,000.04
    Prier,TinaQuality Manager $23,660.00
    Sanford,Heidi RShift Supervisor $36,000.12
    Sloop,JohnShift Supervisor $23,660.00
    Stroud,JoshShift Supervisor $23,660.00
    Varner,JanetShift Supervisor $25,000.04
    Williams,ChristopherShift Supervisor $23,660.00
    Winesberry,BriannaShift Supervisor $23,660.00
    Wood,EricNight Training Supervisor $23,660.00

    TOTALS

    Kansas total19 Employees $493,600.38
    Alseth,MichaelTraining Manager $26,499.98
    Anderson,CristineNight trainer $23,660.00
    Bosteder,HeatherHR Manager $25,000.04
    Demont,MichaelQuality Control $19,000.02
    Erickson,GlenIT Technician $24,000.08
    Koloc,DavidShift Supervisor $23,660.00
    Lindahl,MichaelProduction Manager $26,000.00
    Love,MichelleShift Supervisor $23,660.00
    Marholtz,JeremeSupervisor $23,660.00
    Myklestad,JennaDuluth Floor Supervisor $19,760.00
    Noordhoek,LarryDuluth Call Center Manager $36,000.12
    Peterson,GeneMaintenance Manager $31,200.00
    Peterson,JamesShift Supervisor $23,660.00
    Pohanka,RickQuality Control $18,000.06
    Robarge,Michelle MNight Trainer $24,000.08
    Sve,GinaNight Trainer $23,660.00
    Valtinson,DavidShift Supervisor $23,660.00
    Vincent,RyanShift Supervisor $23,660.00
    Williams,JimSupervisor $23,660.00
    Wuorinen,RobertShift Supervisor $26,000.00

    TOTALS

    Minnesota Totals20 Employees $488,400.38
    Goins II,Irvin RodSVP of Client Services/Manager – Client Services $ 150,535.06
    Rogers,DaveCompliance Manager $49,741.90
    Carlsen,RichardSenior Developer $72,000.24
    Connolly,ShaunCampaign Developer $38,500.02
    Davis,ShanelleAccount Manager $32,500.00
    Deerfield,ChristineAccount Manager $34,000.20
    Ehmke,GlennSenior Developer $55,000.14
    Guishard,KarisaConcord Administrative Assistant $22,880.00
    Harrison,TracyCorporate Quality Manager $36,000.12
    Hickey,MareeManaging Director Client Services $70,000.06
    Houpe,DeanDirector of Network Services $62,000.12
    Huntley,BeckyAssociate Developer $25,000.04
    Jones,JenniferSenior Developer $60,000.20
    Lambert,CarynAccount Manager $43,000.10
    Lowers,Raymond CAccount Manager $37,000.08
    Lowers,RozannaAccount Manager $32,500.00
    Lynden,John MSenior Developer $62,500.10
    Manley,ChristineCampaign Developer / Lead Scripter $35,000.16
    McCarthy,JenniferAccount Manager $53,999.92
    Nantz,AmyAssociate Developer $23,000.12
    Overbay,BrettProduction Technician $25,000.04
    Papagni,BeatriceManaging Director of Client Services $62,000.12
    Rabon,Jo AnnAccounts Coordinator $25,000.04
    Raymer,RichardAssociate Developer $22,000.16
    Schabel,ScottVP US Operations $91,999.96
    Steele,MarvinProduction Technician $25,000.04
    Stiltner,GregoryAccount Manager $40,000.22
    Toslin,ElizabethAccount Manager $50,000.08
    White,TereeseCampaign Developer $32,500.00
    Whitley,SusanneSales Verification Supervisor $23,660.00
    Willey,MichelleVP Application Developement Director $91,999.96

    TOTALS

    North Carolina Totals31 Employees $1,484,319.20

    Bissett,Christina HR Recruiter $24,000.08
    Blon,William Supervisor $23,660.00
    Briggs,Michelle Administrative Assistant $18,720.00
    Callarik,Jody Supervisor $23,660.00
    Cork,Melissa Supervisor $23,660.00
    Dunn,Bonnie Supervisor $23,660.00
    Gabbert,Courtney Supervisor $26,999.96
    Grob,Kenneth Production Manager $32,000.02
    Groskopf,Mike Supervisor $23,660.00
    Guzek,LeslieHR Manager $27,999.92
    Martin-Turvey,Debra Supervisor $23,660.00
    McCoy,VickieTraining Manager $32,000.02
    Miller,Ashley Supervisor $23,660.00
    Morgan,AmyWheeling Call Center Manager $50,000.08
    Riter,Dou g Supervisor $19,000.02
    Runyan,James Supervisor $18,000.06
    Ryan,DougIT Manager $23,660.00
    Starkey,Jennifer Supervisor $23,660.00
    Vensel,Thomas Supervisor $24,960.00
    Walters,Samantha Production Manager $26,999.96
    Wendel,Karen Supervisor $27,516.58
    Whitlatch,Joelle Supervisor $27,736.80

    TOTALS

    West Virginia Totals22 Empoyees $568,873.50

    Betts,Kevin Training Director $75,000.12
    Callaghan,John VP of Ops $99,999.90
    Carson,Travier GSenior Trainer $39,600.08
    Ceville,Sergio Sales Manager $59,999.94
    Clinton,Antwayn Trainer $19,999.98
    Collins,Francis Senior Trainer $41,999.88
    Douglas,Amber C Sales Manager $45,000.02
    Ellick,Quinton Program Manager $37,007.88
    Gonzalez,Juan AIT Director $126,000.16
    Heiman,Martin S.Support Services Director $75,000.12
    Isley,Ian Training Director $45,000.02
    Steel,Richard RSales Manager $50,000.00
    Torba,Cindee SVP Operations / General Manager $183,999.92
    Myatt,Jeffrey JVP of Contract Compliance – Contract Compliance – Manilla $149,999.98
    Singer,Carol Recruiter – Training $75,000.12

    TOTALS

    Phillippines Totals 15 Employees $1,123,608.12

    Grand Totals

    Grand Totals 150 Employees $8,230,530.82

  2. Epixtar employees in Miami overpaid.

    EPIXTAR INTERNATIONAL CONTACT CENTER GROUP INC

    2005 Salary

    Acevedo,George L Maintenance/Driver/Courier $41,999.88
    Berman,Howard E Client Services $105,599.78
    Brown,Robert W Executive Legal Assistant / Compliance Associate/Paralegal $76,000.08
    Cortes,Franklin Group Controller/Treasurer/AP $99,000.20
    Crawford,David CIO Miami $149,999.98
    Crawford,Lee Accounts Payable $50,000.08
    Cueto,Paola Sales Assistant Secretary $39,600.08
    De La Cruz,Edgardo G Senior Developer – IT $52,800.02
    Dunne Jr,Gerald M Executive Vice President – Sales $211,199.82
    Dunne,Edward P VP of Business Development – Sales $100,000.16
    Engel,Alan R Facilities Manager & Procurement $119,999.88
    Ervay,Rachel D Accounts Receivable $45,999.98
    Gambone,Deborah R Assistant General Counsel – Legal/Regulatory Compliance $119,999.88
    Greenman, Irving President $300,000.00
    Kalra,Mohit J Network Engineer – NOC $42,000.14
    Keledjian,Juan Carlos Dial Specialist – NOC $62,599.94
    Land,Erica S Marketing Communications Manager – Marketing $60,000.20
    Lara,Paola A HR Assistant – Payroll Dept $39,600.08
    Meringer,Gary General Counsel – Legal $200,000.06
    Molina,Albert Controller – Accounting $75,000.12
    Molinilla,Honesto F JR. Manager Database and Applications Development – NOC $59,999.94
    Moreno-Aurioles,Yuri Payroll Manager – Payroll $65,000.00
    Munoz,Naisha Receptionist – Office $24,960.00
    Myatt,Candace C Office Manager $60,000.20
    Myatt,Jason S Assistant General Counsel – Legal/Call Center Business
    Acquisition Contract $120,000.14
    Rafanan,Gary D IT Manager for Systems & Networking – NOC $60,000.20
    Resh,Scott E Senior Network Engineer – NOC $59,400.12
    Sablon,Ricardo Chief Technology Officer – Telecommunications $198,000.14
    Sanchez,Jorge Technician – NOC $34,999.90
    Shapiro,Howard Group Controller – Accounting $86,999.90
    Shrinivas,MahalingamCFO VOXX $229,999.90
    Silverman,Steven JAssistant General Counsel – Director Human Resource – Labor Attorney $160,000.10
    Trocher,JohnSVP of Business Development – Sales $149,999.98
    Weber,Elvie L. Chief Compliance Officer – SEC 10Q, 10 K $120,000.14
    Yeater,Bradley A. EVP – COO $240,000.02
    Yong,Chai Accounting Clerk $45,000.00

    Miami Total 36 Employees $3,705,761.04

    Rhodes,William D Group President – ISP $180,000.08
    Benshay,Jessica S. Accounting – ISP $24,000.08
    Quick,Charles D Billing Analyst – ISP $39,000.00
    Rabel,Cindy ISP Call Center $28,392.00
    Swan,Ranodah ISP Call Center $32,000.02
    Lopez,Anna ISP Call Center $30,576.00
    Arias,Joni P ISP Call Center $32,000.02
    Miami ISP Total7 Employees $365,968.20
    Miami Total43 Employees $4,071,729.24
    Austin,ChristinaShift Supervisor $23,660.00
    Barnhart,TimothyProduction Manager $25,000.04
    Betrand,LaquishaNight Trainer $23,660.00
    Blackert,HartmutPittsburg Call Center Manager $59,999.94
    Bunney,KarenHR Manager $25,000.04
    Clark,CarolShift Supervisor $23,660.00
    Clinton,Robert AQuality Control $18,000.06
    Dugan,JoannQuality Control $18,000.06
    Johnson,Rebecca DTraining Supervisor $23,660.00
    Kline,BrianSupervisor $25,000.04
    Matlock,KristiEducation Manager $25,000.04
    Prier,TinaQuality Manager $23,660.00
    Sanford,Heidi RShift Supervisor $36,000.12
    Sloop,JohnShift Supervisor $23,660.00
    Stroud,JoshShift Supervisor $23,660.00
    Varner,JanetShift Supervisor $25,000.04
    Williams,ChristopherShift Supervisor $23,660.00
    Winesberry,BriannaShift Supervisor $23,660.00
    Wood,EricNight Training Supervisor $23,660.00

    TOTALS

    Kansas total19 Employees $493,600.38
    Alseth,MichaelTraining Manager $26,499.98
    Anderson,CristineNight trainer $23,660.00
    Bosteder,HeatherHR Manager $25,000.04
    Demont,MichaelQuality Control $19,000.02
    Erickson,GlenIT Technician $24,000.08
    Koloc,DavidShift Supervisor $23,660.00
    Lindahl,MichaelProduction Manager $26,000.00
    Love,MichelleShift Supervisor $23,660.00
    Marholtz,JeremeSupervisor $23,660.00
    Myklestad,JennaDuluth Floor Supervisor $19,760.00
    Noordhoek,LarryDuluth Call Center Manager $36,000.12
    Peterson,GeneMaintenance Manager $31,200.00
    Peterson,JamesShift Supervisor $23,660.00
    Pohanka,RickQuality Control $18,000.06
    Robarge,Michelle MNight Trainer $24,000.08
    Sve,GinaNight Trainer $23,660.00
    Valtinson,DavidShift Supervisor $23,660.00
    Vincent,RyanShift Supervisor $23,660.00
    Williams,JimSupervisor $23,660.00
    Wuorinen,RobertShift Supervisor $26,000.00

    TOTALS

    Minnesota Totals20 Employees $488,400.38
    Goins II,Irvin RodSVP of Client Services/Manager – Client Services $ 150,535.06
    Rogers,DaveCompliance Manager $49,741.90
    Carlsen,RichardSenior Developer $72,000.24
    Connolly,ShaunCampaign Developer $38,500.02
    Davis,ShanelleAccount Manager $32,500.00
    Deerfield,ChristineAccount Manager $34,000.20
    Ehmke,GlennSenior Developer $55,000.14
    Guishard,KarisaConcord Administrative Assistant $22,880.00
    Harrison,TracyCorporate Quality Manager $36,000.12
    Hickey,MareeManaging Director Client Services $70,000.06
    Houpe,DeanDirector of Network Services $62,000.12
    Huntley,BeckyAssociate Developer $25,000.04
    Jones,JenniferSenior Developer $60,000.20
    Lambert,CarynAccount Manager $43,000.10
    Lowers,Raymond CAccount Manager $37,000.08
    Lowers,RozannaAccount Manager $32,500.00
    Lynden,John MSenior Developer $62,500.10
    Manley,ChristineCampaign Developer / Lead Scripter $35,000.16
    McCarthy,JenniferAccount Manager $53,999.92
    Nantz,AmyAssociate Developer $23,000.12
    Overbay,BrettProduction Technician $25,000.04
    Papagni,BeatriceManaging Director of Client Services $62,000.12
    Rabon,Jo AnnAccounts Coordinator $25,000.04
    Raymer,RichardAssociate Developer $22,000.16
    Schabel,ScottVP US Operations $91,999.96
    Steele,MarvinProduction Technician $25,000.04
    Stiltner,GregoryAccount Manager $40,000.22
    Toslin,ElizabethAccount Manager $50,000.08
    White,TereeseCampaign Developer $32,500.00
    Whitley,SusanneSales Verification Supervisor $23,660.00
    Willey,MichelleVP Application Developement Director $91,999.96

    TOTALS

    North Carolina Totals31 Employees $1,484,319.20

    Bissett,Christina HR Recruiter $24,000.08
    Blon,William Supervisor $23,660.00
    Briggs,Michelle Administrative Assistant $18,720.00
    Callarik,Jody Supervisor $23,660.00
    Cork,Melissa Supervisor $23,660.00
    Dunn,Bonnie Supervisor $23,660.00
    Gabbert,Courtney Supervisor $26,999.96
    Grob,Kenneth Production Manager $32,000.02
    Groskopf,Mike Supervisor $23,660.00
    Guzek,LeslieHR Manager $27,999.92
    Martin-Turvey,Debra Supervisor $23,660.00
    McCoy,VickieTraining Manager $32,000.02
    Miller,Ashley Supervisor $23,660.00
    Morgan,AmyWheeling Call Center Manager $50,000.08
    Riter,Dou g Supervisor $19,000.02
    Runyan,James Supervisor $18,000.06
    Ryan,DougIT Manager $23,660.00
    Starkey,Jennifer Supervisor $23,660.00
    Vensel,Thomas Supervisor $24,960.00
    Walters,Samantha Production Manager $26,999.96
    Wendel,Karen Supervisor $27,516.58
    Whitlatch,Joelle Supervisor $27,736.80

    TOTALS

    West Virginia Totals22 Empoyees $568,873.50

    Betts,Kevin Training Director $75,000.12
    Callaghan,John VP of Ops $99,999.90
    Carson,Travier GSenior Trainer $39,600.08
    Ceville,Sergio Sales Manager $59,999.94
    Clinton,Antwayn Trainer $19,999.98
    Collins,Francis Senior Trainer $41,999.88
    Douglas,Amber C Sales Manager $45,000.02
    Ellick,Quinton Program Manager $37,007.88
    Gonzalez,Juan AIT Director $126,000.16
    Heiman,Martin S.Support Services Director $75,000.12
    Isley,Ian Training Director $45,000.02
    Steel,Richard RSales Manager $50,000.00
    Torba,Cindee SVP Operations / General Manager $183,999.92
    Myatt,Jeffrey JVP of Contract Compliance – Contract Compliance – Manilla $149,999.98
    Singer,Carol Recruiter – Training $75,000.12

    TOTALS

    Phillippines Totals 15 Employees $1,123,608.12

    Grand Totals

    Grand Totals 150 Employees $8,230,530.82

  3. Make perfect sense, I have hard copies, files/documents of all Epixtar employees’ salary for 2005… Anyone care for a copy?

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