Dell’s got a whole page ad on Inquirer’s Jobs section asking Manilenos to apply at their new call center somewhere in Manila, and I’m fairly impressed as he took the time to make a short video saying so.
And it leads me to wanna say to all of the other IT companies out there hiring Pinoy Callcenter folks, HP, Yahoo, etc. – is doing something like that so hard? I mean show a little love why dontcha?! Take a cue from Mr. Dell and make a quick video, a nice personalized invite, get a page ad done especially for Pinoys instead of the generic one you’ve prepared for the “Asian” market, and you just actually might get some quality call center people who’d really wanna work for you, instead of the rigodon that I hear’s been going on in the industry, where people just apply and move on within a few months to the next big hirer.
Seriously, if I were a techie looking for call center work, working for a name-brand in the IT industry like Dell instead of a middle-man call center company makes more sense, clearly because there is no way you’re going to advance in a call center company, other than being put in “higher risk” accounts, which is really the same thing (except there’s higher risk). Working in an entry level call center position in Dell would assumedly give you the skills to move higher up, and of course, while the question of there being an actual chance of getting into a managerial position of some responsibility in an international scope may sound far-fetched now, you’re at least poised to get it if the opportunity arises, since you’re working for them already.
This as opposed to working in a call-center whose client would be Dell, no matter how skillful you’d become selling, supporting or whatever, you’d never rise in Dell since you’re not their employee.
At any rate, I’m all just assuming this, so just correct me if I’m wrong.